The Impact of the COVID-19 on the Mood of Hotel Employee

The COVID-19 that started at the end of 2019 has brought great changes to people’s lives. Social and economic development is at a standstill, and people’s work is facing great challenges. Among them, the hotel industry has been greatly affected. Under the COVID-19, people have many risk concerns about travel plans and travel to other cities, so hotel occupancy rates will be affected. Although the hotel will usher in a peak in tourist traffic during some special festivals and holidays, most of the flattening situation is not optimistic. As the core of the hotel, hotel employees have different changes in their working environment and their own state. This article focuses on hotel employees under the COVID-19 and conducts research on the emotional state that affects hotel employees. This article organizes and studies the influencing factors from three aspects: cognitive outcome, emotional outcome and behavioral outcome. The COVID-19 has had different effects on the job satisfaction, job performance, and work enthusiasm of hotel employees.