Ausgabe 2/2023
Inhalt (7 Artikel)
Empirical article
Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic
Chengyu Liu, Yan Li, Mingjie Fang, Feng Liu
Empirical article
User psychological states and enterprise information systems adoption: evidence from the United States, Zimbabwe, South Korea, and Paraguay
Sang-Heui Lee, Christine E. Fogliasso, Seunghye Jung, M. Minsuk Shin, Connie Shum
Empirical article
A value-based view of the smart PSS adoption: a study of smart kitchen appliances
Ying Yu, Tung-Jung Sung
Open Access
Case study
A qualitative investigation of infusing products with service via strategic alliances among SMEs: a case of servitization
Diogo Pombo, Mário Franco
Open Access
Empirical article
Motivations and attitudes towards consulting eWOM when booking accommodation
Beatriz Moliner-Velázquez, María Fuentes-Blasco, Irene Gil-Saura
Empirical article
Does destination advertisement affect travel motivation, emotion regulation, and visit intention formation?
Wee-Kheng Tan, Chia-Hua Fan
Open Access
Case study
Towards becoming a service-dominant enterprise: an actor engagement perspective
Hsin-Hui Chou, Chao-Chin Huang, Pei-Yun Tu